Who It's For
If your business runs on great people but messy systems, this Sprint is for you. Over 30 days, we’ll rebuild your workflows, clean up documentation, and hand back a system your team can manage with ease.
Who It's For
If your business runs on great people but messy systems, this Sprint is for you. Over 30 days, we’ll rebuild your workflows, clean up documentation, and hand back a system your team can manage with ease.
For founders and small teams who need structure - fast.
You already have great people — but your systems haven’t caught up. The Sprint is built for teams that are scaling quickly, juggling customers, and ready to turn scattered processes into something repeatable.
Designed as a 30-day systems sprint — separate from ongoing retainer packages.
A focused project to clean up your workflows, documentation, and operations -- without a long-term commitment.
For founders and small teams who need structure - fast.
You already have great people — but your systems haven’t caught up. The Sprint is built for teams that are scaling quickly, juggling customers, and ready to turn scattered processes into something repeatable.
Designed as a 30-day systems sprint — separate from ongoing retainer packages.
A focused project to clean up your workflows, documentation, and operations -- without a long-term commitment.
What You Get
The systems and tools you'll have ready in 30 days.
Knowledge Base Audit & Map
Quick assessment of your current content and structure — what stays, what goes, what needs rewriting.
Updated Standard Operating Procedures (SOPs) Tree (10–15)
Simple, consistent format so every process lives in one place.
Triage Matrix
Clear routing rules for customer issues and tasks — no more “who owns this?” confusion.
Macro Pack & Templates
Reusable responses and quick actions to speed up daily work.
Governance Checklist
Defines how your team maintains docs going forward.
Training & Handover Session
Live review and walkthrough so your team can manage it confidently.
What You Get
The systems and tools you'll have ready in 30 days.
Knowledge Base Audit & Map
Quick assessment of your current content and structure — what stays, what goes, what needs rewriting.
Updated Standard Operating Procedures (SOPs) Tree (10–15)
Simple, consistent format so every process lives in one place.
Triage Matrix
Clear routing rules for customer issues and tasks — no more “who owns this?” confusion.
Macro Pack & Templates
Reusable responses and quick actions to speed up daily work.
Governance Checklist
Defines how your team maintains docs going forward.
Training & Handover Session
Live review and walkthrough so your team can manage it confidently.
How It works
A 4-week sprint with clear checkpoints
Each week builds on the last — so by Day 30, your systems are rebuilt, documented, and your team is ready to run them confidently.
Week 1
Audit & Discovery
We review your existing SOPs, help docs, and workflows to pinpoint gaps and quick wins.
Week 2
Blueprint & Priorities
You get a simple plan for fixes and improvements — we decide what to build first.
Week 3
Build & Organize
We create your new templates, macros, and triage setup, then document key SOPs.
Week 4
Train & Handover
We train your team, finalize the governance checklist, and hand off your new system.
How It works
A 4-week sprint with clear checkpoints
Each week builds on the last — so by Day 30, your systems are rebuilt, documented, and your team is ready to run them confidently.
Week 1
Audit & Discovery
We review your existing SOPs, help docs, and workflows to pinpoint gaps and quick wins.
Week 2
Blueprint & Priorities
You get a simple plan for fixes and improvements — we decide what to build first.
Week 3
Build & Organize
We create your new templates, macros, and triage setup, then document key SOPs.
Week 4
Train & Handover
We train your team, finalize the governance checklist, and hand off your new system.
Metrics We Track
Clarity backed by measurable results
These are the operational results we consistently help teams achieve within the first 30 days.
Answers 20–30% faster
Teams and customers get answers sooner.
More self-serve resolutions
More questions resolve themselves.
Smaller backlog
Fewer stuck tasks; work moves forward.
Up-to-date knowledge base
Docs stay current and useful.
Onboard 10–15 days faster
New team members onboard faster.
Metrics We Track
Clarity backed by measurable results
These are the operational results we consistently help teams achieve within the first 30 days.
Answers 20–30% faster
Teams and customers get answers sooner.
More self-serve resolutions
More questions resolve themselves.
Smaller backlog
Fewer stuck tasks; work moves forward.
Up-to-date knowledge base
Docs stay current and useful.
Onboard 10–15 days faster
New team members onboard faster.
Pricing & Next Steps
Start your 30-day sprint.
Knowledge Ops Sprint
30 days - clear workflows, confident teams
From $4,500
Knowledge base audit & SOP tree
Triage matrix setup
Training & governance handoff
Not sure which package fits? Let’s talk through your goals first.
Pricing & Next Steps
Start your 30-day sprint.
Knowledge Ops Sprint
30 days - clear workflows, confident teams
From $4,500
Knowledge base audit & SOP tree
Triage matrix setup
Training & governance handoff
Not sure which package fits? Let’s talk through your goals first.
READY TO GIVE US A TRY?
It all starts with a
conversation.
20 minutes. No pressure. Real next steps.
READY TO GIVE US A TRY?
It all starts with a
conversation.
20 minutes. No pressure. Real next steps.
Get In Touch
Email: [email protected]
Address
Office: 4968 S Pyrite Rd, Flagstaff, AZ 86005
Assistance Hours
Mon 12:00pm – 3:00pm (AZ Time)
Tues 8:30am - 3:00pm (AZ Time)
Wed 8:30am - 3:00pm (AZ Time)
Thurs 8:30am - 3:00pm (AZ Time)
Fri 8:30am - 3:00pm (AZ Time)
Saturday - CLOSED
Sunday – CLOSED
Phone Number:
(928) 832-7869
You don't need a bigger team - just a clearer system.
You don't need a bigger team - just a clearer system.
© 2025 Next Step Support, LLC - All Rights Reserved
You don't need a bigger team - just a clearer system.
You don't need a bigger team - just a clearer system.