What We Offer
What We Offer
Client Success & Support
Helping your customers succeed after they sign on. I make complex journeys clear, keep expectations aligned, and solve issues quickly with empathy and professionalism.
Services include:
Onboarding & implementation support (step-by-step guidance)
Customer training, webinars, and help documentation
Ticket triage & escalation management
Proactive communication (weekly updates, checklists, and status emails)
Feedback loops (surveys, reporting, insights for improvement)
Building knowledge bases, FAQs, and customer guides
Your outcomes:
Faster response & resolution times
Higher customer satisfaction (CSAT)
Stronger retention & referrals
Client Success & Support
Helping your customers succeed after they sign on. I make complex journeys clear, keep expectations aligned, and solve issues quickly with empathy and professionalism.
Services include:
Onboarding & implementation support (step-by-step guidance)
Customer training, webinars, and help documentation
Ticket triage & escalation management
Proactive communication (weekly updates, checklists, and status emails)
Feedback loops (surveys, reporting, insights for improvement)
Building knowledge bases, FAQs, and customer guides
Your outcomes:
Faster response & resolution times
Higher customer satisfaction (CSAT)
Stronger retention & referrals
Operations & Program Coordination
Behind-the-scenes structure that keeps projects, programs, and teams moving. I turn messy workflows into simple, repeatable steps and make sure deadlines are met without chaos.
Services include:
SOP (Standard Operating Procedure) creation & documentation
Process mapping and workflow clean-up
Project coordination (timelines, check-ins, task tracking)
Vendor and budget coordination
Meeting facilitation & agenda control
Dashboards and reporting (Google Sheets, Airtable, Asana)
Your outcomes:
Reduced rework and errors
Clear visibility into tasks and progress
Cost and time savings from streamlined processes
Operations & Program Coordination
Behind-the-scenes structure that keeps projects, programs, and teams moving. I turn messy workflows into simple, repeatable steps and make sure deadlines are met without chaos.
Services include:
SOP (Standard Operating Procedure) creation & documentation
Process mapping and workflow clean-up
Project coordination (timelines, check-ins, task tracking)
Vendor and budget coordination
Meeting facilitation & agenda control
Dashboards and reporting (Google Sheets, Airtable, Asana)
Your outcomes:
Reduced rework and errors
Clear visibility into tasks and progress
Cost and time savings from streamlined processes
Special Projects
For teams that need structure fast, I also offer project-based support such as:
Ops Starter Package - 1 SOP, a weekly status rhythm, and a basic project board in Sheets or Asana ($600 flat).
SOP library creation or clean-up
Onboarding process design (from intake → milestone updates → handoffs)
Special Projects
For teams that need structure fast, I also offer project-based support such as:
Ops Starter Package - 1 SOP, a weekly status rhythm, and a basic project board in Sheets or Asana ($600 flat).
SOP library creation or clean-up
Onboarding process design (from intake → milestone updates → handoffs)
Why Work With Me
Flexible, part-time availability (≤30 hrs/week)
Remote-ready: async updates, Slack/Zoom touchpoints, organized documentation
Empathetic, reliable and outcome-focused
Strong mix of customer-facing and behind-the-scenes skills
Why Work With Me
Flexible, part-time availability (≤30 hrs/week)
Remote-ready: async updates, Slack/Zoom touchpoints, organized documentation
Empathetic, reliable and outcome-focused
Strong mix of customer-facing and behind-the-scenes skills
Get In Touch
Email: [email protected]
Address
Office: 4968 S Pyrite Rd, Flagstaff, AZ 86005
Assistance Hours
Mon 12:00pm – 3:00pm (AZ Time)
Tues 8:30am - 3:00pm (AZ Time)
Wed 8:30am - 3:00pm (AZ Time)
Thurs 8:30am - 3:00pm (AZ Time)
Fri 8:30am - 3:00pm (AZ Time)
Saturday - CLOSED
Sunday – CLOSED
Phone Number:
(480) 620-4484
Get In Touch
Email: [email protected]
Address
Office: 4968 S Pyrite Rd, Flagstaff, AZ 86005
Assistance Hours
Mon 12:00pm – 3:00pm (AZ Time)
Tues 8:30am - 3:00pm (AZ Time)
Wed 8:30am - 3:00pm (AZ Time)
Thurs 8:30am - 3:00pm (AZ Time)
Fri 8:30am - 3:00pm (AZ Time)
Saturday - CLOSED
Sunday – CLOSED
Phone Number:
(480) 620-4484
Unleash Your Business Brilliance.
From Chaos to clarity, one step at a time.
© 2025 Next Step Support, LLC - All Rights Reserved
Unleash Your Business Brilliance.
From Chaos to clarity, one step at a time.