Privacy Policy

Effective Date: September 16,2026

Next Step Support (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit nextstepsupport.net, submit an inquiry or questionnaire, or otherwise communicate with us.

Information We Collect

We may collect information you choose to provide, including:

Name, email address, phone number, business name, role, website, and preferred contact method
Information you provide through our project questionnaire, including details about your business, goals, systems, workflows, and operational needs
Messages, requests, and other communications you send to us

We may also collect limited technical information automatically, such as your IP address, browser type, device information, pages viewed, and general usage information.

Please do not submit passwords, account credentials, government identification numbers, payment-card or bank information, medical information, or other highly sensitive personal information through our website or questionnaire.

How We Use Information

We may use personal information to:

Respond to inquiries and assess whether our services are a fit for your needs
Provide, manage, and improve our services
Prepare for consultations, projects, and client relationships
Communicate with you about your request, services, or account
Send relevant business updates or marketing communications where permitted by law
Protect our website, prevent misuse, and comply with legal obligations

You may opt out of marketing emails at any time by using the unsubscribe link in the message or contacting us directly.

How Information Is Processed and Shared

We use service providers to operate our website and manage business communications. Depending on the service you use, submitted information may be processed through:

Netlify, which hosts portions of our website and processes form submissions
Make, which securely routes submitted form information between our business systems
GoHighLevel, which we use to manage inquiries, contact records, and client communications

We may also disclose information when required by law, to protect our rights or safety, or in connection with a business reorganization, sale, or transfer of assets.

We do not sell personal information.

Cookies and Similar Technologies

Our website may use cookies or similar technologies necessary for site functionality and, where enabled, to understand general website usage and improve the visitor experience.

You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

Data Retention

We retain personal information only for as long as reasonably necessary to respond to your inquiry, provide services, maintain business records, meet legal obligations, resolve disputes, and enforce agreements.

Your Choices and Requests

You may request access to, correction of, or deletion of personal information we hold about you. You may also ask us to stop using your information for marketing purposes.

To make a request, contact us using the information below. We may need to verify your identity before completing certain requests. Some information may need to be retained where required or permitted by law.

Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may link to third-party websites or services. We are not responsible for their privacy practices or content. We encourage you to review the privacy policy of any third-party site you visit.