Client Work
Practical work. A more manageable business.
Connected workflows, clearer information, and less repetitive work. These projects show how I help business owners put useful systems into practice.
Explore the ProjectsGet In Touch
Email: [email protected]
Address
Office: 4968 S Pyrite Rd, Flagstaff, AZ 86005
Assistance Hours
Mon 12:00pm – 3:00pm (AZ Time)
Tues 8:30am - 3:00pm (AZ Time)
Wed 8:30am - 3:00pm (AZ Time)
Thurs 8:30am - 3:00pm (AZ Time)
Fri 8:30am - 3:00pm (AZ Time)
Saturday - CLOSED
Sunday – CLOSED
Phone Number:
(928) 832-7869
Top Performance Basketball
Less manual work, from registration to follow-up.
The starting point
Registration information and follow-up communication required repetitive administrative work. The program needed its registration platform and CRM connected, with its existing communications put into automated workflows.
The work
- Connected Crossbar registration information to GoHighLevel.
- Organized contacts and linked families to the appropriate follow-up campaigns.
- Built workflows for onboarding, registration and retention follow-ups, and email and text communication.
- Troubleshot issues and trained administrative staff to use the systems.
What changed
Registration information could move into the CRM without manual transfer, and routine follow-ups could run through connected workflows. Jeros reports that the automations eliminated hours of repetitive work for him and his staff.
“These automations have greatly expanded our capabilities while eliminating hours of repetitive administrative work for both me and my staff.”
Read Jeros’s full testimonial
Working with Robin Keeley and Next Step Support has been a game-changer for Top Performance Basketball. Robin took the time to understand our business, identify where we were losing time, and build practical systems inside GoHighLevel that improved how we operate.
She developed workflows for client onboarding, registration and retention follow-ups, email and text communication, and contact organization. She also built an integration that moves registration information from Crossbar into GoHighLevel, automatically organizes contacts, and connects families with the appropriate follow-up campaigns.
What impressed me most was Robin’s ability to troubleshoot complicated issues, clearly explain her solutions, and train our administrative staff to manage the systems confidently. These automations have greatly expanded our capabilities while eliminating hours of repetitive administrative work for both me and my staff.
Robin is knowledgeable, responsive, patient, and genuinely invested in helping businesses operate more efficiently. I highly recommend Robin and Next Step Support to any growing business that needs stronger workflows, better organization, or help getting the most out of GoHighLevel.
Jeros D. · Founder, Top Performance Basketball
Coaching business
Systems ready for the next stage.
The starting point
A coaching business was preparing to serve higher-level clients and needed its systems to support that transition. The work involved connected priorities across planning, CRM setup, information, and course content.
The work
- Created a project plan to organize the expansion work.
- Configured CRM workflows and automations.
- Built and migrated database information and moved course content.
- Prepared standard operating procedures and supporting documentation.
What changed
The work helped the business prepare for its next stage, made communications and notes easier to access, and supported closing a previous system to reduce software costs.
Mediation business
A connected foundation behind the practice.
The starting point
An established mediator wanted a more efficient way to manage the business behind his client work.
The work
- Created the logo, colors, and website.
- Connected the website to the CRM.
- Built custom workflows and automations supporting intake, communication, marketing, and billing.
“Robin combined technical knowledge with a clear understanding of what my practice needed. Her work has made running my business more organized and manageable, giving me more time to focus on my cases and the people I help.”
Read Dominic’s full testimonial
After more than 12 years as a mediator, I’ve developed a practice helping parties resolve difficult conflicts. What I needed was a more efficient way to manage the business behind that work. Robin helped me accomplish exactly that.
She created a website connected to a customer relationship management system that brought client intake, marketing, communication, and billing into one place, with custom workflows tailored to my business. She introduced tools I hadn’t known existed and made them work together in ways I couldn’t have created on my own.
Robin combined technical knowledge with a clear understanding of what my practice needed. Her work has made running my business more organized and manageable, giving me more time to focus on my cases and the people I help. I highly recommend her to professionals who want thoughtful, practical support in making their businesses run more efficiently.
Dominic T. · Mediation Business
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You don't need a bigger team - just a clearer system.
You don't need a bigger team - just a clearer system.